Frequently Asked
Questions


Answers to Our Customers Top Questions


Who is Gold Leaf Label and Why We Do What We Do?


At Gold Leaf Label, we produce and sell pure crafted cannabis oils. By using the very best in CO2 extraction techniques, we can provide you with high-quality products at competitive prices.

We grow our products locally to ensure sustainability as well as support for our local community. Also, the Okanagan provides ideal growing conditions for cannabis, which helps to create a premium product source. Speaking of quality, we use a completely organic process so the product your purchase never contains additives or pesticides.

6+

Unique Strains


With access to multiple strains at our disposal, we can make sure the right ones are used to formulate the best possible products.
15+

Years in the Industry


Having extensive experience in the cannabis industry makes Gold Leaf Label a name built on trust. It also results in top-notch customer service and high-quality products.
3000+

Customers Served


We’re both proud and honored to have served so many customers in need of premium cannabis oils, tinctures, and products.
Market Leading Organic Oils
How is my order shipped to me?
We ensure that every package we ship is handled with care and vacuumed sealed. Every measure is taken so that your purchase and privacy are protected. We use secure and discreet Xpresspost mailers.
Can I talk to a live customer representative?
Unfortunately, we don’t have a call center at this time. However, our customer service team is available via email at goldleaflabel@protonmail.com from Monday through Friday, 9 am PST to 5 pm PST.
How do I cancel, edit, or add to my order?
To edit or add to an existing order, you will need to create a new order with us. We will then cancel the original order. To make these changes, email us at goldleaflabel@protonmail.com with the order number you want canceled. Your order will only be canceled or edited if it hasn’t been shipped yet.
Can I place an order if I live outside of Canada?
We currently only ship to addresses within Canada.
Do you have a return policy?
All sales made on our site are final. We do not offer returns or exchanges.
Why do you use Sativa?
Sativa strains of medicinal marijuana are known to be uplifting and stimulating. If you’ve ever consumed cannabis that makes everything funny and puts you in a great mood, it was probably derived from a Sativa strain. It creates a feeling of comfort, non-drowsy, and usually introspective highs. The effects of consuming Sativa strains make it particularly popular among artists and creatives. Medicinal benefits range from treating mental and behavioral problems, depression, stress, and ADHD.
Why do you use Indica?
While Sativa makes you feel awake, aware, and active, Indica creates the opposite effect with a relaxing feel on the body. Indica’s are among the most suggested strains used for medicinal purposes since it is effective in treating sleeping disorders like insomnia as well as fibromyalgia, and body aches and pains. Indica’s are also commonly used for treating Multiple Sclerosis, Parkinson’s Disease, and Lupus.
Why use a hybrid?
The benefits of consuming a Hybrid strain are because it offers the best of both worlds as it combines several qualities of each containing strain. Some strains are Indica dominant, which allows for pain relief or mellow mood. It also may contain up to 50% Sativa to prevent drowsiness. Other hybrids may be Sativa dominant, which allows for several calming benefits and pain relief while also providing a mellow, yet energetic high.

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